We are an ISO 9001 registered company with a robust, yet efficient quality system that is compliant with applicable portions of ISO/IEC 17025: General Requirement for the Competence of Testing and Calibration Laboratories.
Our quality system includes thorough and dedicated documents governing key corporate processes, such as:
- Management Responsibility
- Employee Training
- Document Control
- Corrective Action
- Preventive Action
- Evaluation of Subcontractors
- Purchasing
- Calibration Methods and Method Validation
- Quality Audits
Coastal Calibration Laboratories Quality Policy
Our Vision: To be the standard by which all calibration facilities are measured
Our Mission: To establish Coastal Calibration Laboratories as the premium provider of calibration services that enable our customers to efficiently manage their calibration needs
To realize our vision and mission, our employees follow these eight guiding principles:
- Strive for a complete understanding of our customers’ requirements.
- Integrate continuous improvement into every job.
- Provide for our employees an entrepreneurial culture that engenders proactive attitudes toward quality, customer service, and future growth.
- Implement and maintain a quality assurance system compliant with ISO/IEC 17025.
- Recognize achieved objectives; then use those achievements to set new benchmarks for further improvement.
- Never precede the quality or integrity of our services with profit, schedules or politics.
- Recognize each employee's responsibility for quality by empowering the employee to question decisions, actions or processes that appear to compromise quality.
- Emphasize training and education to create an understanding of our job requirements, the systems that support us, and how those contribute to the achievement of quality objectives.
We would welcome the opportunity to host an audit, so that you can see firsthand our commitment to quality. To schedule an audit, please contact Brian Sams by email or by phone at 978-387-5499.
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